![]() ![]() ChatGPT and other chatbots can hold realistic, human-like conversations on nearly every topic imaginable. ![]() Today’s chatbots aren’t the simple AI agents of even a few years ago that struggled to understand complex inputs. The market intelligence firm Grandview Research estimates that the global chatbot market will grow at a blistering annual rate of 23 percent between 20. With the release of large language models such as ChatGPT, interest in chatbots is at an all-time high. Read more about the buzz.How Do I Choose Marketing Software for a Chatbot? We broke down these technologies’ live chat market share by use on the top global websites and their live chat market share wins and losses in 2018 to analyse what companies are leading the pack in 2019.įind out what conversational marketing can do for you. We looked at the tough competition between 88 live chat technologies using data available on Built With and Similar Tech. Take a peak at who stole who’s customers in 2018 to jockey for an increase in live chat market share in 2019. ![]() But clipping at their heels in 2019 are industry disruptors like Drift and HubSpot (the world’s favourite free CRM unleashed service-focused web chat and chatbot capabilities in 2018). Long time market leaders like LivePerson, Zendesk and LiveChat sit comfortably at the top of these charts. ![]() Those names just happen to be some of the fastest growing economies in 2019 according The Economist. Russia, Brazil, Ukraine, India and Vietnam are all on the leaderboard. What’s really compelling here is that for every established market in the top 10 list, there is an emerging market to match. Strong economic growth in the new millennium and an emphasis on services makes these markets a comfortable addition to the conversational marketing top 10. Top 10 countries by websites using live chatĬountries like the United States, Canada, and the United Kingdom shouldn’t be surprises on this list! These markets jumped on live chat technology early and have been the markets where innovation in live chat strategy, live chat training and live chat outsourcing have matured.Īustralia and the Netherlands aren’t shock entries on the list either. Chatbot search queries haven’t yet overtaken web chat search queries, but since 2016 it’s been a tight race. Here in the United Kingdom, things are a little bit slower. Americans haven’t looked back since web chat queries are on the slide while chatbot queries increased 2015-2017 before plateauing in 2018. On both sides of the pond though, Google Trends reveal that chatbot Google queries are garnering more interest over time than those for web chat.įor the United States, search interest in chatbots overtook web chat as far back as 2015. It’s no secret that the hot topic in 2019 is chatbots. In our infographic, we compiled data around web chat vs chatbot Google interest over time, the top live chat technologies, the countries with the most live chat usage and how these live chat technologies are faring in the battle for market prevalence. Companies can have meaningful conversations with people right on their site with conversational marketing enabled by live chat and chatbots.Īs conversational marketing matures as a revenue-generating channel and live chat for lead generation becomes more ubiquitous, the market share of the companies that provide web chat tech (the backbone software for human to human conversational marketing) are in tougher competition. It’s the wave of always-on conversational marketing, where text-based customer contact technologies are being used as more than just a tool for customers to ask for help with FAQs. Live chat and chatbots? They’re just ways to enable conversations faster between a consumer and a company. Customer service professionals, sales team members, marketers and even consumers understand the value of that age-old thing we call conversations in 2019. Live chat and chatbot technologies are no longer the clunky, intrusive widgets you got used to ignoring in 2005. Live chat technology trends in 2019 Conversational marketing for on-demand consumers ![]()
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